Privacy Policy

Last updated: June 26, 2026

WIRELESSCEO LLC ("WirelessCEO," "we," "our," or "us") operates the website wirelessceo.ai and its associated subdomains, including marketplace.wirelessceo.ai (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform or use our services.

By using the Platform, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, business name, and password when you create an account.
• Business information: Store name, address, type of business, and related details provided during registration or profile setup.
• Transaction data: Details of repair jobs posted, quotes submitted, payments made, and marketplace transactions conducted through the Platform.
• Communications: Messages sent between users through the Platform's messaging features.
• Waitlist submissions: Email addresses submitted to join product waitlists.

We also collect information automatically when you use the Platform:

• Log data including IP address, browser type, pages visited, and timestamps
• Device information including hardware model and operating system
• Usage data including features accessed and actions taken within the Platform

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Facilitate transactions between stores and technicians on the Marketplace
• Process payments and manage escrow wallets through our payment processor (Stripe)
• Send transactional emails related to your account and jobs
• Notify you about product updates, new features, and waitlist openings
• Improve and develop our products and services
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraud or misuse of the Platform

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Other users: As required to facilitate marketplace transactions. Store names are visible to technicians on job postings; technician identities remain hidden until a quote is accepted (blind quoting system).
• Service providers: Third-party vendors including Stripe (payments), Firebase/Google (infrastructure), SendGrid (email), and Twilio (SMS notifications) who process data on our behalf under confidentiality obligations.
• Legal requirements: When required by law, regulation, or valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.

4. Payment Information

All payment processing is handled by Stripe, Inc. We do not store your full payment card details on our servers. Stripe's privacy policy governs the handling of your payment information and can be found at stripe.com/privacy.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at privacy@wirelessceo.ai. We may retain certain information as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time

To exercise these rights, contact us at privacy@wirelessceo.ai.

8. Cookies

We use cookies and similar tracking technologies to maintain session state and improve your experience on the Platform. You can control cookie settings through your browser preferences.

9. Children's Privacy

The Platform is intended for business use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

WIRELESSCEO LLC
Email: privacy@wirelessceo.ai
Website: wirelessceo.ai